PREMIER RACQUET CLUB POLICIES
CLUB RULES & REGULATIONS
A holder of membership and all persons entitled to privileges, including guests, under said membership shall abide by and fully comply with Rules and Regulations which are, from time to time, adopted by the club with respect to reasonable and safe use and enjoyment of the facilities of the Premier Racquet Clubs.
MEMBERSHIP POLICY
Memberships
All Memberships, paid In Full are non-refundable and non-transferable. Memberships cannot be shared with others for booking privileges or court access.
Nature Of Membership
Nature of Membership: All memberships are mere licenses which shall give the holder thereof the revocable right to use and enjoy the Premier Racquet Clubs facilities subject to the rules and regulations established by the CLUB. It is expressly agreed and understood that the holders of licenses in the form of membership shall neither individually nor collectively have any proprietary right or interest in or to any of the properties, assets, premises, or any other thing or matter whatsoever with respect to the Premier Racquet Clubs or its facilities, or the operations of the Club. Memberships and membership cards are not transferable.
Single Membership: An adult membership shall consist of an individual, whether married or not. The spouse and/or children, if applicable, shall not be entitled to the rights and privileges of this type of membership, but may be guests in accordance with the Club’s Guest Policy.
Family Membership: A family membership shall be defined as a primary member and his/ her/their spouse or partner, if applicable, and two dependent children under eighteen (18) years of age living in the same household.
Senior membership consists of an adult age 65+ as of October 1st of the current calendar year.
Couples membership shall be defined as a primary member and his/her/their spouse/partner, if applicable, living in the same household.
Young Adults Membership consists of an individual between the ages of 18 to 24 years old as of October 1st of the current calendar year.
Junior Membership: A junior membership shall consist of an individual 17 years and under as of October 1st of the current calendar year.
COURT RESERVATION POLICY
Members can book 7 days in advance starting at 7:30 AM. Members may book a MAXIMUM OF THREE (3) DAYS OF ROLLING BOOKINGS. This means that all members and players listed on the booking can only have 3 court bookings at a time. Once the date of the most recent court booking passes, then they can book a new court. In the court booking, members must list other members sharing the court booking within 15 minutes of booking the court (Include Invited non member guests’ names). Please call the club if you need assistance.
THE FULL COURT FEE WILL BE PAID BY THE MEMBER BOOKING ONLINE. This member can then collect and settle court fees from their playing group.
Singles bookings can only be a maximum of 60 minutes. Additional singles play can be added only on the day of the booking, immediately before or after the original booking.
No Show and Late Cancel Policy
When a group or player does not show up for a booked court, the court fee will not be refunded and any unpaid court fees will be payable by the booking person.
All cancellations made less than 24 hours prior to the court time, will incur a charge of 50% of the court fee to the booking person. Members must call in to cancel less than 24 hours
Non member court bookings - Non-members can book any available court up to two days ahead of time by calling at 647-368-7178 (Markham) or 647-398-9220 (Mississauga) and paying by credit card to hold the booking or by booking online setting up a guest membership with cc payment between 7am-11pm to check availability. Once booked, court fees are non-refundable.
PROGRAMS POLICY
COMMUNICATION
In the event of inclement weather, please check your email for cancellations or call the club for information. All communication for our Jr. Groups & High Performance Academy will be done by email, so please use an email that you check on a regular basis.
MISSED SCHEDULED LESSONS
If a player misses a scheduled lesson, the club will make an effort to offer an alternative equivalent level makeup class, if available. However, the club does not guarantee makeup classes and no credit/refunds will be issued. If the club is closed due to inclement weather, credits or refunds will be issued. If a player must withdraw due to medical injury, see below in Withdrawals. Please email info@premierracquetclubs.com for all such requests.
Withdrawal And Refund Policy (Group, Private And Camp Tennis Lessons)
WITHDRAWAL BEFORE OR REQUEST FOR REFUNDS
All withdrawal requests must be made by email to info@premierracquetclubs.com. All refunds are subject to a 5% admin fee. For group lessons, no refund will be provided for any requests submitted on, or after, the 2nd class. For memberships, there are no refunds once the club has opened.
MISSED LESSONS DUE TO MEDICAL ISSUES
Medical: The club will be compassionate of special circumstances (such as medical issues where an appropriate doctor's letter is provided) and will offer credits/refunds. Once the season is in progress refunds will be prorated based on the date the member notifies the club with the appropriate documentation, they will not be backdated for time that has elapsed.
To request a refund for your program, please email info@premierracquetclubs.com. For more information, please contact us at: 647-368-7178 (Markham) or 647-398-9220 (Mississauga)
Weekly instructional And Social Programs
The weekly system gives members full control to register for and change the dates they want to play. Deadline to withdraw is 24 hrs prior to the session.
No show or forgotten sessions
Due to the flexibility of these programs, weekly pay as you go, there will be no refunds for no shows or for forgotten sessions. Members can withdraw on-line anytime or by calling the club (7am-11pm) up to the 24 hr deadline before the session. After the deadline to withdraw player must call in to cancel from a session, the 50% program charge will be posted to the member’s account
Any additional questions about refunds please email: info@premierracquetclubs.com
PAYMENT OPTIONS
Online payment by credit card
In person during club hours, court fee payments can be made by debit or credit card with no convenience fee
BALL MACHINES
Members may bring their own ball machines. The court with the ball machine can be booked 2 days in advance by calling the Front desk. Ball machines may only be used on courts 3,4 and 6. Members must bring their own balls and very long extension cord if necessary.
PRC does not have a ball machine for rental
GENERAL CLUB POLICIES
Club Rules
All members and guests must check in and pay their court and guest fees before they start play. See our GUEST POLICY
All players need to provide their own tennis balls; tennis baskets are for club teaching pros use only.
Players are only allowed to use six (6) balls on their court at a time unless prior written approval is granted by the club General Manager or Racquets Director.
Proper tennis attire is required: TENNIS SHOES are required, no running shoes with black bottom, flip flops or dress shoes that mark the court will be allowed. SHIRTS and SHOES must be worn at all times on the courts and in the clubhouse. No bathing suits or sports bras are allowed.
Court Etiquette
a). Walk across courts only during court time changes or when there is a break in play.
b). Inappropriate or offensive language is prohibited.
c). Do not cross onto other courts in order to retrieve balls. You may be interrupting play by doing so. Be courteous to fellow tennis players when asking them to retrieve your tennis balls; wait for a break in play.
If there is a court dispute that members cannot resolve, it must be referred to Front Desk staff for resolution. The staff person will gather relevant information from the parties to dispute and make a decision. This decision is binding and must be respected by all concerned. If a member believes the decision was not in accordance with the Club Rules, they may write to the General Manager, for further consideration and, if appropriate, follow-up action.
No beverages in glass containers, food, or gum are allowed on the courts. No alcoholic beverages will be permitted on clubhouse grounds.
No paint or colored powder of any kind is allowed to be used on the court.
Smoking is NOT permitted on the courts or in the clubhouse.
Balls are not to be hit against the clubhouse or inside the clubhouse. Please do not use court benches or chairs as targets in any way
Children at the club - Parents are responsible for and must supervise their children with regard to the comfort of other players. Children are not permitted to run unattended about the clubhouse or the clubhouse grounds. Adults taking tennis lessons must provide supervision for their children. All children must be adult supervised on and off the courts.
All children under 12 years old must have on court adult supervision at all times.
LESSONS
Members are not allowed to bring outside Pros to give them lessons. Only Premier Racquet Club Pros are allowed to give lessons to members.
No pets or animals (with the exception of approved service animals) are permitted on the Premier Racquet Clubs property.
We reserve the right to refuse or turn away problem players. Management may from time to time, add, delete and/or change any rule or regulation that they deem necessary.
Management shall have the authority to regulate the hours of operation, as it deems necessary.
Premier Racquet Clubs is not responsible for articles lost, stolen or mislaid.
ALL USERS OF THE FACILITY ARE LIABLE FOR PROPERTY DAMAGED OR DESTROYED BY THEM.
POLICY AGAINST HARASSMENT, DISCRIMINATION AND BULLYING
Premier Racquet Club is committed to providing opportunities for every individual involved in the sport of tennis and pickleball to enjoy the benefits of this involvement— whether related to recreation, social interaction, physical fitness, competition, volunteerism, or employment. Each individual has the right to participate and work in an environment which promotes equal opportunities and prohibits discriminatory, harassing, abusive or bullying practices. Harassment, in its various forms, can interfere with the achievement of this objective.
Harassment is a form of discrimination; the Ontario Human Rights Code states that prohibited grounds of discrimination are those that are based on race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offenses, marital status, family status or disability. Harassment, discrimination and bullying are offensive, degrading and threatening.
Our complete policy in full is available at the Front Desk in the Clubhouse.